Refund Policy

Welcome to TORVALENQU. We value your satisfaction and want to ensure that you have a positive shopping experience with us. Please read our refund policy below to understand how refunds are handled.

Eligibility for Refunds

• Products must be returned within 30 days of delivery.
• The item must be unused, in its original packaging, and in the same condition that you received it.
• A receipt or proof of purchase is required for all returns and refunds.

Non-Returnable Items

Certain items are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

Refund Process

Once we receive your returned item and inspect it, we will notify you via email. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected].